Let’s get you back to the game.

Start with your game host. They can check the code, pause a match and inspect deployment status. No support email address has been configured for this private-group deployment.

Before reporting a problem

1. Check your internet connection and whether other players have the same issue.
2. Open phone/browser location settings if tracking is off or stale.
3. On iPhone, keep Scatter open and return to it after locking or switching apps.
4. Read the error message and note what you tapped just before it appeared.

Share useful details

Tell your host the phone model, operating-system version, browser or APK version and a short description of the problem. The button below copies basic browser details only; it does not include your username, room code, location or device credential.